Support Services

On-going support for technology investments is critical, and needs vary from organization to organization.

Our award-winning support team provides comprehensive support for companies of all shapes and sizes—from day-to-day incident resolution to services such as decision support and system monitoring.

We also believe in proximity and tangible support model.

Our experience of working with different customers in different countries over the years has positioned us to be proactive in customer support and to build a solid platform to quickly identify issues and respond to them in a most timely fashion.

To support our outlook of offering excellent customer satisfaction we have built a sizable support team that is equipped to meet customer needs with the most pleasant attitudes.

We have put in place a multi-channel customer support system, which is implemented, over our Hosted Support platform.

Our online support portal which enables users to log their support issues in.

The stated issues usually receive attention within a 24-hr period with the issue resolution being pasted on the client’s web area within the portal.

Where the logged issue does not receive a ready resolution, a convenient work-around will be communicated to you helping you temporarily resolve the issue.